User Agreement

Delivery Policy, Refund and Exchange

Payment

Payment for goods is made using any of the methods available on the site. All payments are processed online. If you have any questions regarding payment, please contact us at support@green-sailor.com.

Delivery

Digital goods for promotions are delivered in accordance with the details provided in the order. Information about the order status and its fulfilment is available in the customer's personal account.

Returns

If a service was not delivered in full or was delivered with defects (e.g. the personal account balance was not credited, or the credited amount differs from the amount paid), the customer has the right to reject the service by contacting us at support@green-sailor.com and to receive a full refund or an equivalent replacement service. Claims and refunds are processed within 15 working days.